Warranty

Shop worry-free with our comprehensive warranty policy covering top electronics brands. Learn more about our coverage and terms today!

Warranty Policy

Introduction

Let's talk about warranty

We stand by the quality of our products and are committed to providing exceptional service. This warranty policy outlines the terms and conditions under which you can seek warranty support.

Scope of Warranty

This warranty policy applies to all Cleer, Kandao, Matador, Sennheiser, Skullcandy, SwitchBot, TexEnergy, Therabody & TurtleBeach products purchased from Authorized Reseller, Official Website & Official Marketplace within Malaysia.

Warranty Coverage

Our warranty covers manufacturer defects

Exclusions

  • Minor defects that do not affect the product’s value or purpose.
  • Accessories included with the product.
  • Batteries with limited lifespans based on usage.
  • Faults from improper use or non-compliance with instructions.
  • Wear and tear.
  • Unauthorized modifications by the user or third parties.
  • Damage from force majeure events.
  • Defects known at the time of purchase.
  • Clearance, Refurbished, and other stated exceptions are not covered.

Warranty Registrations

Warranty registration is not compulsory but is recommended for any future claims.

Register your product here for all products except Skullcandy. For Skullcandy products, register here*.
*click this link may direct to external site

Warranty Period

Up to a 3-year limited warranty, varying by brand and product. The warranty period is starting from the date of purchase as indicated on the original receipt or invoice.

Any replaced item during the warranty period will not extend the original warranty period.

How to Claim Warranty

  1. Contact our customer service team via email.
  2. Provide proof of purchase (receipt, invoice, or order number).
  3. Describe the issue and, if applicable, include photos or videos for better assessment.
  4. Our team will review your request and provide further instructions.

...... reFRESH

Update and Revision Policy

We reserve the right to amend this warranty policy at any time. Updates will be published on this page, with the latest revision date listed below.

Last Updated: 1st Feb 2025

Frequently Asked Questions (FAQ)

How long does it take to process a warranty claim?

Warranty claims are typically processed within 3-5 business days after receiving all required information and documentation.
Does the warranty cover shipping costs?

Shipping costs for returning the product to us are not covered. However, we will cover the shipping costs for sending a repaired or replacement product back to you.
What happens if the product model I purchased is no longer available?

We will replace it with a newer model of equivalent or greater value, though color variations may differ.
Are consumable parts covered under the warranty?

Consumable parts like batteries and accessories are not covered as they have a shorter lifespan depending on usage.
Will replacing a product during the warranty period extend the warranty?

No, the warranty period remains based on the original purchase date, regardless of replacements.

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